SHIPPING POLICY

Your items will be shipped within 7 business days after we receive your order.

Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.

We ship worldwide via our registered logistics networks.

Gift Card orders that do not include merchandise are shipped 1st Class via the United States Postal Service.

Our office and warehouse are closed on weekends and the following holidays:

New Year’s Day (January 1)
Martin Luther King Jr Day (third Monday in January)
Good Friday (Friday before Easter)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (first Monday in September)
Thanksgiving (fourth Thursday in November)
Christmas Day (December 25)

When New Year’s Day and Christmas Day fall on Sunday, they will be observed on the following Monday. When any of these holidays falls on a Saturday, it will be observed on the previous Friday. In a year when Christmas Day is on Tuesday or Thursday, the office will also be closed Monday or Friday, respectively.


SHIPPING OPTIONS

FREE SHIPPING
From time to time, OTTEBERRY'S offers free shipping on select items. When free shipping is available for an order, Economy (see below) is the method of shipment. Note some items are not eligible for Free Shipping promotions.

ECONOMY
Our value shipping option. Orders are typically shipped from our warehouse using USPS First Class or UPS SurePost. In both methods, packages are delivered by your local US Post Office carrier during their operating times. The order typically arrives in several days but can take up to two weeks (four weeks for Alaska and Hawaii). Please note Economy orders are not insured.

ESTIMATED DELIVERY TIMES
USA, UK, AU, CA: 5-12 business days 

ALL EUROPE: 13-22 business days 

REST OF THE WORLD: 17-25 business days 

OTTEBERRY'S is not responsible for lost packages for which delivery confirmation is provided by the carrier.